Skype reference 

Need help, but can't get to the library?  Not a problem!  Now you can make an appointment to chat with a Madison College librarian on Skype, the free internet calling service. 

You can place a video or voice call, chat via instant message, exchange files, and screen share, all at no charge. 

To use the service, you'll need a computer with free Skype software installed, a microphone and/or webcam, a Skype account, and an online connection. 

Then all it takes is 3 easy steps:

1. call the library at 258-2499 to set up an appointment
2. add matclibraries, our Skype ID, to your contact list
3. make your Skype call and get your questions answered

Skype is a Voice Over Internet Protocol (VoIP) communication tool that can take the place of a conventional telephone or video chat.  It allows clear conversation between internet-connected computer users anywhere in the world.

Q.  Do I need an appointment to have a Skype reference session with a librarian?

A.  Yes, you'll need to call 258-2499 to schedule an appointment.  This will ensure that a reference librarian is standing by and ready to help you when you make your Skype call.

Q.  Do I need to have a videocam to use Skype reference?

A.  No, a videocam is not necessary.  You'll still be able to see the librarian and use the voice, chat, file sharing, and screen sharing features of Skype, even if you don't have a videocam or choose not to activate it. 

Q.  Can I make a Skype reference call from the computers in the library computer labs?

A.  No.  Skype is not installed on and cannot be downloaded to the lab computers.

Q.  Can I make a Skype reference call from the South Madison and West Madison campuses?

A.  Yes.  If you're at a campus with limited library services, we encourage you to schedule a Skype appointment for research help.  Bear in mind that you'll need to make your Skype call from a machine that has Skype software installed. 

Q.  If I don't have access to Skype, are there other ways I can get help without coming to the library?

A.  You have several other options for getting help:  you can call us, email us, or instant message us.  (See "Need Help?" box to the right for details.)

New to ? 

Download a free account here to begin.

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Chat with Us

(Click the above to Skype Us!  Link to directions above!)