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Skype reference 

Make an appointment to chat online with an MATC librarian using Skype, the free internet calling service.
Last update: Sep 14th, 2009 URL: http://libguides.matcmadison.edu/Skype  Print Guide  RSS Updates

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INTRODUCING SKYPE BY APPOINTMENT

Skype(TM) a Librarian!

Need help, but can't get to the library?  Starting August 24, 2009, you can make an appointment to chat with an MATC librarian on Skype, the free internet calling service. 

You can place a video or voice call, chat via instant message, exchange files, and screen share, all at no charge. 

To use the service, you'll need a computer with free Skype software installed, a microphone and/or webcam, a Skype account, and an online connection. 

Then all it takes is 3 easy steps:

  1. call the library at 258-2499 to set up an appointment
  2. add matclibraries, our Skype ID, to your contact list
  3. make your Skype call and get your questions answered
 
 

WHAT IS SKYPE?

Skype is a Voice Over Internet Protocol (VoIP) communication tool that can take the place of a conventional telephone or video chat.  It allows clear conversation between internet-connected computer users anywhere in the world.

 

SKYPE FAQ

Q.  Do I need an appointment to have a Skype reference session with a librarian?
A.  Yes, you'll need to call 258-2499 to schedule an appointment.  This will ensure that a reference librarian is standing by and ready to help you when you make your Skype call.
Q.  Do I need to have a videocam to use Skype reference?
A.  No, a videocam is not necessary.  You'll still be able to see the librarian and use the voice, chat, file sharing, and screen sharing features of Skype, even if you don't have a videocam or choose not to activate it. 
Q.  Can I make a Skype reference call from the computers in the library computer labs?
A.  No.  Skype is not installed on and cannot be downloaded to the lab computers.
Q.  Can I make a Skype reference call from the South Madison and West Madison campuses?
A.  Yes.  If you're at a campus with limited library services, we encourage you to schedule a Skype appointment for research help.  Bear in mind that you'll need to make your Skype call from a machine that has Skype software installed. 
Q.  If I don't have access to Skype, are there other ways I can get help without coming to the library?
A.  You have several other options for getting help:  you can call us, email us, or instant message us.  (See "Need Help?" box to the right for details.)
 

SKYPE EXPLAINED VISUALLY


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NEW TO SKYPE?

New to ? 

Download a free account here to begin.

 

OTHER WAYS TO GET HELP

Email Us

A Librarian will respond within 24 business hours.

Chat with Us

Call Us

Truax           608 243 4264
Downtown  608 258 2499
Fort             920 568 7241
Portage      608 745 3111
Reedsburg 608 524 7794
Reedsburg  608 524 7800
Watertown   920 206 8009
 
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