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Need help, but can't get to the library? Not a problem! Now you can make an appointment to chat with a Madison College librarian on Skype, the free internet calling service.
You can place a video or voice call, chat via instant message, exchange files, and screen share, all at no charge.
To use the service, you'll need a computer with free Skype software installed, a microphone and/or webcam, a Skype account, and an online connection.
Then all it takes is 3 easy steps:
Skype is a Voice Over Internet Protocol (VoIP) communication tool that can take the place of a conventional telephone or video chat. It allows clear conversation between internet-connected computer users anywhere in the world.
Q. Do I need an appointment to have a Skype reference session with a librarian?
A. Yes, you'll need to call 258-2499 to schedule an appointment. This will ensure that a reference librarian is standing by and ready to help you when you make your Skype call.
Q. Do I need to have a videocam to use Skype reference?
A. No, a videocam is not necessary. You'll still be able to see the librarian and use the voice, chat, file sharing, and screen sharing features of Skype, even if you don't have a videocam or choose not to activate it.
Q. Can I make a Skype reference call from the computers in the library computer labs?
A. No. Skype is not installed on and cannot be downloaded to the lab computers.
Q. Can I make a Skype reference call from the South Madison and West Madison campuses?
A. Yes. If you're at a campus with limited library services, we encourage you to schedule a Skype appointment for research help. Bear in mind that you'll need to make your Skype call from a machine that has Skype software installed.
Q. If I don't have access to Skype, are there other ways I can get help without coming to the library?
A. You have several other options for getting help: you can call us, email us, or instant message us. (See "Need Help?" box to the right for details.)

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